Growth Igniters RadioTable of Contents Episode Title Speaker 191R The CEO’s Key Role in Increasing Innovation ROI Tendayi Viki, author of "Pirates in the Navy" 174R Navigating the Challenges of Visionary Leadership in the Post-Pandemic World Pam Harper & Scott Harper 192r The Key to Increasing Negotiation Success in High-Stakes Scenarios Fotini Iconomopoulos, author of "Say Less Get more" 207 The Next Big Wave for Business: Multi-Stakeholder Societal Benefit Andrew Hollo, Director & Principal Consultant at Workwell Consulting 195b The Secret to Preserving Your Company’s Culture in the Hybrid/Remote Workplace Pam Harper & Scott Harper 206 How CEOs Can Strengthen Employee Engagement Through Virtual Events Robbie Samuels, virtual event design consultant 205 Navigating Employee Stakeholder Activism Inside and Outside the Workplace Amy Showalter, Political Influence Expert 204 What It Takes To Successfully Do Business In Africa Dr. Deanne De Vries, Author of "Africa: Open For Business" 203 Becoming an “Intentional Leader” Tim Hebert, author of "The Intentional Leader" 196R Get a Jump Start on Increasing C-Suite Innovation in 2022 Pam Harper & Scott Harper 202 Leading The Decision To Bring Your Supply Chain Closer To Home Lisa Anderson, founder and president of LMA Consulting Group Inc. 195-R Should You Preserve Culture as Your Company Evolves? Pam Harper & Scott Harper 201 In Memory of Jack Killion, a World-Class Networker Jack Killion, author of "Network All The Time" 200 How Top Leadership Impacts Your Company’s Value Bharat Kanodia, Founder of valuation firm Veristrat LLC 199 Reimagining Your Global Supply Chain as Strategic Partners Patrick Daly, Author of "International Supply Chain Relationships" 198 The Future of C-Level and Board Networking Jack Killion, author of "NetWork: All The Time, Everywhere With Everybody" 197 Four GIR Guests Shortlisted for the 2021 Thinkers50 Pam Harper & Scott Harper 177-R Live a Life of Meaning – Every Day Dr. Jann Freed, author of "Leading with Wisdom" 124r A More Powerful Way To Shape Your Company’s Culture For Growth Pam Harper & Scott Harper 196 Is Your C-Suite Ready for Business Innovation? Pam Harper & Scott Harper 123R Redefining What’s Possible Pam Harper & Scott Harper 195 Should You Preserve Culture as Your Company Evolves? Pam Harper & Scott Harper 194 Leading With the Magic of Ethical Influence Mark Levy, differentiation expert & author of "Accidental Genius" 193 The Keys to “Being Enough” Charlene Wheeless, Author of "You Are Enough!" 178R Visual Thinking… And Why CEOs Should Care About It Todd Cherches, Author of "VisuaLeadership" 192 Should You Redefine Your Negotiation Strategy? Fotini Iconomopoulos, author of "Say Less Get more" 191 How CEOs Can Increase the Value of Innovation Tendayi Viki, author of "Pirates in the Navy" 179 What Will Separate Top CEOs From The Rest in a Post-Pandemic World? Adam Bryant, Managing Director of Merryck & Co.; Co-Author of "The CEO Test" 189 Why Top Leadership Needs to Embrace “Holistic Insight” Lawrence "Larry" Siff, CEO of Neptune Advisors and C Level Community 188 Is Your Board Fit for the Future? Peter R. Gleason, CEO of NACD 187 It’s our anniversary! Answering your questions Pam Harper & Scott Harper 186 Remembering Dr. Gail Hayes, Race Relations Advocate 84r Recognize Emerging Opportunities Ahead of Your Competitors Pam Harper & Scott Harper 184 Get a Jump Start on 2021 Pam Harper & Scott Harper 172R A Leader’s Guide to Finding the Positive Side of Turbulence Amy Lee Segami, President of Segami Studios & Consulting 152R The New Keys for Leadership Success in a Disruptive World Peter R. Gleason, President & CEO of NACD 168R How to Spot Major Changes in Business Before They Happen Professor Rita Gunther McGrath, author of "Seeing Around Corners" 183 C-Suite Politics in the age of Zoom Nancy Halpern, Founder of Political IQ 162R Aim High: Chart Your Course and Find Success as a Leader Deborah Lee James, 23rd Secretary of the U.S. Air Force; author of "Aim High" 182 How Top Leadership Can Build Bridges to Promote Racial Equity Dr. Gail Hayes, Race Relations Consultant 181 The Pressure Is Rising — The Keys To Beating C-Suite Burnout Tina Greenbaum, author of "Mastery Under Pressure" 180 There’s Always More to the Story Pam Harper & Scott Harper 179 What Will Separate Top CEOs From The Rest in a Post-Pandemic World? Adam Bryant, Managing Director of Merryck & Co.; author of "The Corner Office" 178 Visual Thinking … And Why CEOs Should Care About It Todd Cherches, Author of "VisuaLeadership" 176 Improvising Through Crisis: Employing Comedy To Make Messages Stick Kelly Leonard, Executive Director of Applied Improvisation at Second City Works 175 It’s Time to Face the Elephant In The Room — Again Pam Harper & Scott Harper 31R Leading Your Organization Through Times of Upheaval and Major Change Dr. Leslie Austin 174 Navigating the Biggest Challenge of Visionary Leadership in the Post-Pandemic World Pam Harper & Scott Harper 173 Find Silver Linings to Lead Your Company Through the Crisis — and Beyond Shari Spiro, CEO & Founder of AdMagic Games & Breaking Games 171 How Non-Tech Leaders Can Trust Technology to Create Real Value – During & After the Crisis Graham Binks, author of "Trusting Technology" 93R Need to Pivot? Tap Into Your Organization’s Intelligence Pam Harper & Scott Harper 170 Finding the Best Mentors For You in a Profoundly Changing World Jim Blasingame, The "Small Business Advocate" 169 How Activating Your Brain Can Increase Innovation Scott Halford, author of "Activate Your Brain" 155R How To Gain Real Commitment To Your Vision Pam Harper and Scott Harper 158-R The Keys To Finding Hidden Time For New Opportunities Charles Duhigg, author of "Smarter Faster Better" 3R Why Conversational Intelligence is a Game Changer in Business Judith E. Glaser, author of "Conversational Intelligence" 167 Human Capital Moneyball: a New Way to Value the Financial Impact of Employees Dr. Solange Charas, Founder and CEO of HC Moneyball 146R What It Takes To Create The Best Place To Work Dr. Ron Friedman, Author of "The Best Place To Work" 147R Create New Opportunities Through Your Hidden Network Dr. David Burkus, Author of "Friend of a Friend" 166 The Most Valuable Leadership Lesson I Ever Learned – Jeffrey J. Kaney Sr. Jeffrey J. Kaney Sr., Founder and CEO, Kaney Group, LLC 165 The New Keys to Leadership Success as Stakeholder Needs Change Peter R. Gleason, President & CEO of NACD 164 Could the Gig Economy Make Your Office Obsolete? Diane Mulcahy, author of "The Gig Economy" 163 “The Most Valuable Leadership Lesson I Ever Learned”: Tanya Hall Tanya Hall, CEO, Greenleaf Book Group 161 How the Art of M&A Strategy is Changing: What Top Leadership Needs to Know Dr. Alexandra Lajoux, author of "The Art of M&A" 160 3 Emerging Ethical Issues of AI And IoT That Top Leadership Teams Need to Prioritize David J. Sorin, CPA Esq., Partner, McCarter & English, LLP 159 How CEOs Can Use LinkedIn To Strengthen Business Relationships Sid Vaidya, MBA, Commercial Banker & Professional Networker 157 How Is The Leader’s Mindset Evolving? Terence Mauri, author of "The Leader's Mindset" 156 Is It Realistic to Always Be Happy at Work? Tina Greenbaum, author of "Mastery Under Pressure" 154 The New Expectation for CEOs to Lead Change Pam Harper & Vickie Sullivan, top marketing strategist for thought leaders 153 The Art of Failing Toward Greatness Brian Scudamore, Founder & CEO of O2E Brands, including 1-800-GOT-JUNK? 151 How Stories Can Launch Epic Transformation Greg Stone, author of "Branding with Powerful Stories" 150 Burnout in the C-Suite: Why It Happens and How to Beat It Tina Greenbaum, author of "Mastery Under Pressure" 149 How a World Class Climber Discovers New Heights of Potential Julie Lewis, author of "Moving Mountains" 148 Hiring the Right Executive Search Firm For Your Company Jane Howze, Managing Director & Founder of The Alexander Group 145 What is the Future of Trust in the Digital Age? Jim Blasingame, author of "the 3rd Ingredient" 144 How Business Leaders Can Bridge the Growing Divide Between “Us” and “Them” Howard Ross, Author of "Our Search for Belonging" 143 How To Create Clarity in the Midst of Uncertainty Ann Latham, author of "The Clarity Papers" 142 CEO Lessons From a 2017 Malcolm Baldrige Award Winner Celeste Ford, CEO of Stellar Solutions 141 How to Open Up To Others During Hard Times Judith E. Glaser, author of "Conversational Intelligence" 140 How Virtual Offices Are Transforming the 21st Century Workplace Frank Cottle, CEO of Alliance Virtual Offices 139 Friend of a Friend: How Hidden Networks Can Transform your Life Dr. David Burkus, Author of "Friend of a Friend" 138 An Award Winning CEO Keynotes “Everyone Deserves a Fairy Tale” Simon Nynens, CEO of Wayside Technology Group 137 What It Takes To Earn A Reputation As A Game-Changer Ari Raivetz, CEO of Organica Water Inc. 136 What Big Mergers Can Tell Us About New Opportunities in 2018 Dr. Ben Gomes-Casseres, Author of "Remix Strategy" 135 How Tough Conversations Can Shape Real Change Pam Harper & Scott Harper 134 How A Modern CTO Can Boost Your Company’s Success Joel Beasley, Founder of Logic17 and author of "Modern CTO" 133 Why Successful Leaders Should Reinvent Themselves Dorie Clark, Author of "Reinventing You" 132 Why You Need to Slow Down to Speed Up Dr. Liz Bywater, author of "Slow Down to Speed Up" 131 What Every CEO Needs to Know in a Tight Labor Market Judith E. Glaser, Author of "Conversational Intelligence" 130 What’s At the Heart of Igniting Game-Changing Results? Pam Harper & Scott Harper 129 Four Ways to Create Work-Life Balance During the Holidays Jen Slaw, professional juggler, speaker and educator 128 Looking For Imaginative Business Gifts? How About One Of These Award-Winning Games? Shari Spiro, CEO of AdMagic & Breaking Games 127 From Industry Star to Global Visionary: The Business Case for Thought Leadership Speaking Vickie Sullivan, top marketing strategist for thought leaders 126 How to Make Conflict Work to Your Advantage Pam Harper & Scott Harper 125 The Key To Leading For Growth In The Face Of Industry Consolidation, Disruption, And Shakeouts Pam Harper & Scott Harper 124 A More Powerful Way To Shape Your Company’s Culture For Growth Pam Harper & Scott Harper 123 The Surprising Truth About Visionary Leaders Pam Harper & Scott Harper 122 Bring Together Groups With Opposing Interests – Use Conversational intelligence® Judith E. Glaser, author of "Conversational Intelligence" 121 Leading Into Your Purpose: Lessons From a Top Franchise Owner Stephanie Howe, Top Franchise Owner with Comfort Keepers 120 Create More Game-Changing Opportunities: Step Out of Your Comfort Zone! Simon Nynens, CEO of Wayside Technology Group 119 Busting 3 Myths About Bringing Your Vision to Life Pam Harper & Karissa Thacker, author of "The Art of Authenticity" 118 Pam & Scott’s Book Pairing on Leading for Game-Changing Decisions Pam Harper & Scott Harper 117 The Keys to Performing Your Best in High-Stakes Situations Michael Port, author of "Steal the Show" 116 How Corporate Philanthropy Can Grow Your Business Karen Eber Davis 115 A Surprising Way Leaders Can Increase Trust Pam Harper & Scott Harper 114 How Can You Change Your Competitive Game? Create Alliance “Constellations” Dr. Ben Gomes-Casseres, Author of "Remix Strategy" 113 The Need For Speed Has Intensified. What Are You Going To Do About It? Pam Harper & Scott Harper 112 Getting a Jump On Your Competitors When Every Advantage Counts Pam Harper & Scott Harper 111 How to Demonstrate the Value of CEO Vision and Leadership Pam Harper & Scott Harper 110 Beyond Outsourcing: How Small Businesses And Large Companies Can Work Together To Create New Value Jim Blasingame, The Small Business Advocate 109 Mistakes Happen – How to Use Them to Strengthen Your Organization’s Resilience Pam Harper & Judith E. Glaser, author of "Conversational Intelligence" 108 How to Be More Productive And Less Busy Charles Duhigg, author of "Smarter Faster Better" 107 Three Ways to Create Breakthrough Thinking for More Powerful Decisions Pam Harper & Scott Harper 106 Trends In 2017 For Attracting & Retaining Top Talent: How You Can Respond Dr. Ron Friedman, author of "The Best Place To Work" 105 Three Keys For Leading On Purpose In a Rapidly Shifting Environment Pam Harper & Scott Harper 104 Responding To Seismic Change: How Leaders Can Ease The Way Dr. Leslie Austin 103 Scaling For Growth? Here’s What An Award Winning CEO Learned Shari Spiro, CEO of AdMagic & Breaking Games 102 Looking to Build a Breakthrough Brand? Create Breakthrough Thinking Pam Harper & Scott Harper 101 New Years Resolution Bonus: Master Leading through the “Gray Zone of Innovation” on the Journey of Growth Pam Harper & Scott Harper 100 New Years Resolutions, Part 2: Adopting an Even Bigger and Bolder Leader’s Mindset Terence Mauri, global mentor & author of "The Leader's Mindset" 99 New Year’s Resolutions Part 1: Increasing Conversational Intelligence for Game Changing Results Judith E. Glaser, author of Conversational Intelligence 98 Emerging Trends in CEO Branding Karen Tiber Leland, President of Sterling Marketing Group 97 Looking for Business Gifts for Your Team? Consider One of These Award-Winning Games! Shari Spiro, CEO of AdMagic & Breaking Games 96 Pam & Scott’s 2016 Holiday Book Pairing Part 2: Launching Ourselves and Our Companies into the New Year Pam Harper & Scott Harper 95 Five ways to Create Work-Life Balance During the Holidays Jen Slaw, professional juggler, speaker and educator 94 Pam & Scott’s 2016 Holiday Book Pairing − Adapting to Seismic Changes in Business Environment Pam Harper & Scott Harper 92 The Unexpected Advantage of Constraints Whitney Johnson, author of "Disrupt Yourself" 91 Creating New Value Through Remix Strategy Dr. Ben Gomes-Casseres, Author of "Remix Strategy" 90 The CEO’s Role in Navigating the “Gray Zone” of Innovation Pam Harper & Scott Harper 89 Making Tough Choices Easier by Being an Authentic Leader Pam Harper & Karissa Thacker, author of "The Art of Authenticity" 88 Leading for Social Responsibility: Do Your Company’s Actions Match Your Values? Pam Harper & Scott Harper 87 Changing Your Business Game Through Diversity: The Latest Trends Jane S. Howze, Managing Director & Founder of The Alexander Group 86 The Secrets of Being More Productive in Life and Business Charles Duhigg, author of "Smarter Faster Better" 85 The Secrets of Creating an Extraordinary Workplace Dr. Ron Friedman, Author of "The Best Place To Work" 84 How To Recognize Emerging Opportunities Ahead of Your Competitors Pam Harper & Scott Harper 83 Pam & Scott’s Book Pairing For Changing Your Game in the Evolving Digital Age Pam Harper & Scott Harper 82 Boost Momentum for High Stakes Business Performance − Lessons From Sports Psychology Pam Harper & Scott Harper 81 Using the Power of Games to Inspire Strategic Thinking Shari Spiro, CEO of AdMagic & Breaking Games 80 What Does It Take To Do The Impossible? Brian Scudamore, Founder & CEO of O2E Brands, including 1-800-GOT-JUNK? 79 Why CEOs Should Get Out and Speak Ken Lizotte, author of "The Speaker's Edge" 78 Find Top Talent Faster. Apply Lessons From Pokémon Go. Pam Harper & Scott Harper 77 Three Keys To Keeping Your Entrepreneurial Spirit Alive Despite Success Pam Harper & Scott Harper 76 Pam & Scott’s Book Pairing For Growing in the Changing Digital Age Pam Harper & Scott Harper 75 The Leader’s Mindset: How To Win in the Age of Disruption Terence Mauri, global mentor & author of "The Leader's Mindset" 74 The Art of Transforming Business Models for Dramatic Growth Cheryl Biron, President & CEO, One Horn Transportation 73 The Key to Moving Fast Enough When Everything is Important Pam Harper & Scott Harper 72 How Your Vacation Can Make You a Better Leader Pam Harper & Scott Harper 71 How to Stay Agile and Increase Momentum for Growth Pam Harper & Scott Harper 70 Pam and Scott’s Business Book Pairings for Kicking off the Summer Pam Harper & Scott Harper 69 The Myths of Creativity Under New Management Dr. David Burkus, author of "Under New Management" 68 Connectography: A Growing Force for Driving Opportunity Parag Khanna, global strategist & author of Connectography 67 Steal The Show: Succeeding in High-Stakes Situations Michael Port, author of Steal the Show 66 The Secret to Achieving Game-Changing Results Pam Harper & Scott Harper 65 Embracing the Power of Constraints Whitney Johnson, author of Disrupt Yourself 64 PeopleShock − The Path to Profits When Customers Rule Tema Frank, author of "PeopleShock" 63 Three Trends in Happiness at Work in 2016 Pam Harper & Gayle Lantz, Founder of WorkMatters, Inc. 62 The Art of Authenticity Dr. Karissa Thacker, author of The Art of Authenticity 61 The Keys to Building More Powerful Collaboration Judith E. Glaser, author of Conversational Intelligence 60 Leading Innovation To Respond to Customers’ Changing Needs Julie Sue Auslander, President and Chief Cultural Officer of cSubs 59 Building a Stronger Business Community Through Corporate Philanthropy Karen Eber Davis, expert on for-profit / nonprofit partnering 58 Pam and Scott’s Business Book Pairings for Inspiring Yourself and Others Pam Harper and Scott Harper 57 Confronting Elephants in the Room: What We Can Learn From Chris Rock and the Oscars Pam Harper & Scott Harper 56 Using the Power Of Improvisation to Boost Organizational Momentum Kelly Leonard, Creative Advisor with The Second City Comedy Club, Chicago 55 Using Outsourcing to Stay Relevant to Your Customers Jim Blasingame, Author of The Age of the Customer® 54 Happy Anniversary Growth Igniters Radio: What We’ve Learned and What’s Next Pam Harper and Scott Harper 53 The CMO as a Transformative Force in Business Drew Neisser, Founder & CEO of Renegade LLC 52 Leadership Secrets of a World Class Franchisor Brian Scudamore, Founder & CEO of O2E Brands, including 1-800-GOT-JUNK? 51 Two Keys to Accelerating Major Company Transformation Pam Harper & Scott Harper 50 C-Suite Hiring Trends for 2016 Jane S. Howze, Managing Director & Founder of The Alexander Group 49 The Dealmaker’s Ten Commandments Jeff B. Cohen, Esq. - Cohen Gardner LLP - aka "Chunk" from "The Goonies" 48 Beyond New Year’s Resolutions: How to Make Real Change Happen Dr. Leslie Austin, aka "The Lion Tamer" − President of Austin Consulting 47 Getting Maximum Value From a CEO Peer Group Fred W. Green, Chairman of the CEO Club of Boston 46 The Keys to Effective C-Suite and Board Partnering for Long-Term Value Creation Peter R. Gleason, President, National Association of Corporate Directors 45 Getting the Most Out Of Life and Business – Lessons from Mt. Kilimanjaro Tim Hebert, CEO of award-winning tech company Atrion 44 “Yes, And”… Lessons from The Second City Kelly Leonard, Creative Advisor with The Second City Comedy Club, Chicago 43 Four Ways to Keep Work-Life Balance During the Holidays Jen Slaw, professional juggler, speaker and educator 42 More Business Books for the Holidays Pam Harper & Scott Harper 41 Disrupt Yourself: A Powerful Idea For Succeeding in Unexpected Ways Whitney Johnson, co-founder of Rose Park Advisors, and author 40 Pam & Scott’s Holiday Book Pairings for Accelerating Success in 2016 Pam Harper & Scott Harper 39 The CEO as Chief Cultural Officer Julie Sue Auslander, President and Chief Cultural Officer of cSubs 38 CEOs: Now You’re the Futurist Jim Blasingame, the Small Business Advocate 37 Is A Social Media Presence Good for CEOs’ Careers? Part 2- LinkedIn Jane S. Howze, Managing Director & Founder of The Alexander Group 36 Conversational Habits of Top Leaders Judith E. Glaser, CEO of Benchmark Communications, Inc. & author of "Conversational Intelligence" 35 Is a Social Media Presence Good for CEOs’ Careers? – Part 1 Jane S. Howze, Managing Director & Founder of The Alexander Group 34 What Could the Transformation of MBA Education Mean for Your Company? Louis Ruvolo, Director of Graduate Business, Saint Peters University 33 The Art of Fusing Technology and Business for Growth Tim Hebert, CEO of award-winning tech company Atrion 32 Keeping Your Values Relevant During Transformation and Growth Pam Harper & Scott Harper 31 Leading People Through Times of Major Change Dr. Leslie Austin, aka "The Lion Tamer" − President of Austin Consulting 30 What CEOs Need to Know About Becoming a Book Author Ken Lizotte, Chief Imaginative Officer of Emerson Consulting Group Inc. 29 Dispelling Myths About Employee Engagement John Guaspari, speaker and author of "Otherwise Engaged" 28 Why CEOs Need To Be Engaged In Cybersecurity Mahesh Muchhala, Founder and Chair of Datamotion Inc. 27 Contrarian Leadership for a Culture of Success Colin Day, Founder and CEO of iCIMS 26 Three Keys to Staying Aligned During Transformation and Growth Pam Harper and Scott Harper 25 New Positions in the C-Suite Jane S. Howze, Managing Director & Founder of The Alexander Group 24 Pam & Scott’s Six Must-read Business Books for the Summer Pam Harper & Scott Harper 23 Leading Through The Power of Stories Jim Blasingame, the Small Business Advocate 22 What Does It Take To Lead a Growth Company? Shari Spiro, President and Founder of Ad Magic and Breaking Games 21 What Can You Do To Stay Entrepreneurial as Your Company Grows? Pam Harper & Scott Harper 20 What CEOs Need to Know About Emerging Trends in C-Suite – Board Relationships Peter R. Gleason, President, National Association of Corporate Directors 19 Establishing Work-Life Balance – Advice From A Professional Juggler Jen Slaw, professional juggler, speaker and educator 18 CEO Lessons Learned From a Successful Company Reinvention Dr. Francois Nader, M.D., former CEO & President of NPS Pharmaceuticals 17 The Keys to Leading a Change of Corporate Norms Sabrina Parsons, CEO of Palo Alto Software 16 Transforming a Passion Into a Successful Company Tim Berry, founder and Chairman of Palo Alto Software 15 The Art And Science Of Accelerating Trust Judith E. Glaser, CEO of Benchmark Communications, Inc. & author of "Conversational Intelligence" 14 What Can You Do To Accelerate Major Transformation? Pam Harper & Scott Harper 13 Talent Magnetism: How to Create a Workplace That Attracts and Keeps the Best Talent Roberta Matuson, president of Matuson Consulting 12 What You Need to Know About Building a Powerful Company Brand Terri Goldstein, Chief Creative Officer for the Goldstein Group 11 How New Trends in Executive Learning Can Increase Your Success Bart Jackson, CEO of Prometheus Publishing & Founder of Bart's Books 10 The Secrets of Creating an Environment For Innovation Arthur Fox, Chief Innovation Leader of the Innovation Global Network 9 The Secrets of Building Successful Niches Linda Hollander, "The Wealthy Bag Lady," CEO of Sponsor Concierge 8 Three Keys to Happiness at Work Gayle Lantz, Founder of WorkMatters, Inc. 7 Achieving Business Goals Through For-Profit – Nonprofit Partnering Karen Eber Davis, author of the book, "7 Nonprofit Income Streams" 6 Boosting Your Executive Brand With Thought Leadership Dan Janal, author and President of PR Leads 5 How Leaders Can Be Prepared for the Unknown Barbara Weltman, a leading authority on tax, law, and finance 4 Leading Difficult Star Performers Dr. Leslie Austin, aka "The Lion Tamer" − President of Austin Consulting 3 Why Conversational Intelligence is a Game Changer in Business Judith E. Glaser, CEO of Benchmark Communications, Inc. & author of "Conversational Intelligence" 2 The Age Of The Customer – Are You Prepared For The Moment Of Relevance? Jim Blasingame, the Small Business Advocate 1 Are you Using the Full Power of Your Business Community? Pam Harper & Scott Harper
