When I arrived slightly early at the Asheville, NC airport for my flight to Newark, I was greeted by the following sign:
As it turned out, the flight actually departed and arrived on-time. While this was clearly an employee’s idea of humor, the timing was poor considering that it coincided with the release of a report citing slipping quality across US airlines (including more frequent delays), and increased complaints from passengers.
What can we learn?
- Consider what else is going on and the perceptions of others before using humor
- Don’t do anything you don’t want to see published on someone’s blog.
