By Pamela S. Harper and D. Scott Harper
Major change is a double edged sword. Even when people know that it’s necessary to do things differently because of new opportunities, mergers, acquisitions, reorganizations, crises, or alliances, resistance is commonplace. The biggest challenge of leading through resistance, however, can be recognizing its various disguises.
It’s easy to recognize when resistance is overt and appears as hostile encounters with others, ignoring requests, or outright refusal to change. But even the savviest CEOs and executives can miss signs of covert resistance. This is because…